Returns & Exchanges

At Charcoal Threads, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unwashed and unworn garments. Our streamlined process ensures that finding your perfect fit is as seamless as the fabric we use.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are intact and including the printed return authorization slip inside.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund or store credit will be processed to your original payment method within 5-7 business days.