Frequently Asked Questions
Everything you need to know about your Charcoal Threads experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery varies by location but generally arrives within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At Charcoal Threads, we prioritize ethical manufacturing. We use a blend of organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How should I care for my Charcoal Threads garments?
To maintain the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying.